Order Confirmation

Order Transparency at Suilong Hybrid Mattresses:

At Suilong, we prioritize keeping our valued customers in the loop about their orders. This is why our advanced system is designed to send out informative email notifications at three pivotal stages of the order journey:

Order Confirmation: As soon as you complete the payment process, an email confirming your order details will swiftly land in your inbox, ensuring you're informed every step of the way.

Delivery Assurance: Once your meticulously crafted mattress embarks on its journey from our warehouse to your doorstep, you'll receive an email detailing the delivery specifics. Your peace of mind is paramount to us.

Refund Update: In the event that a refund is initiated for your order, rest assured, you'll be promptly notified through an email outlining the successful processing of your refund via our online store.

If, by any chance, these essential notification emails don't find their way to you, there might be a few plausible explanations. It's possible that you provided a different or incorrect email during registration, or perhaps the email inadvertently found its place in your spam or trash folder. To gain immediate insight into your order's status, our user-friendly interface allows you to log into your Suilong account. With a simple click on the "My Orders" button, you'll have access to your order's payment status and other relevant purchase details.

However, if you find yourself still facing any challenges or inquiries, please don't hesitate to reach out to our dedicated support team at contact@suilong.org. We're here to assist you with any concerns you may have.

Thank you for entrusting Suilong Hybrid Mattresses as your choice. We're dedicated to delivering exceptional products and unmatched services, and we eagerly anticipate the privilege of serving you with the comfort and quality you deserve.