Refund & Return Guidelines
Hassle-Free Returns with Suilong Hybrid Mattresses:
Our commitment to your satisfaction is paramount, which is why we offer a comprehensive 101-day return policy, allowing you ample time to assess your purchase.
Eligibility Criteria:
For a successful return process, please ensure that your mattress meets the following criteria:
- The mattress must be in the same impeccable condition as when you received it.
- All original tags and packaging must be intact.
- You'll need to provide the receipt or proof of purchase along with your return.
Initiating a Return:
Starting a return is a breeze:
Reach out to us at contact@suilong.org to inform us of your intent to return.
Upon acceptance of your return request, we'll provide you with a return shipping label and comprehensive instructions on the return procedure.
Note: Items returned without prior request will regrettably not be accepted.
Queries and Clarifications:
Feel free to connect with us at contact@suilong.org if you have any inquiries or concerns about the return process. We're here to assist you every step of the way.
Addressing Damages and Issues:
Upon receiving your order, we encourage you to thoroughly inspect it. If you encounter any defects, damages, or receive an incorrect item, kindly reach out to us immediately. This will enable us to promptly address the issue and make it right for you.
Streamlined Exchanges:
Should you wish to exchange your item for a different one, the swiftest route is as follows:
- Initiate a return for the item you have.
- Once your return is approved, proceed to make a separate purchase for the new item.
Efficient Refunds:
Upon receiving and inspecting your return, we'll promptly notify you of the refund status. If approved, the refund will be automatically processed to your original payment method. Please bear in mind that it may take some time for your bank or credit card company to complete the refund process.
Suilong Hybrid Mattresses aims to make the return process smooth and accommodating. Your comfort and satisfaction remain our utmost priority. Thank you for entrusting us with your mattress selection, and we're here to ensure your journey with Suilong is marked by comfort and confidence.
