Warranty Policy

Suilong Hybrid Mattresses 10-Year Warranty Policy

Congratulations on choosing Suilong Hybrid Mattresses, a brand committed to providing you with exceptional comfort and quality. We stand behind the durability and performance of our mattresses, and we're pleased to offer you a 10-year limited warranty, ensuring your peace of mind.

Warranty Coverage:

Our 10-year warranty covers manufacturing defects and faults that may arise in the materials or workmanship of your Suilong Hybrid Mattress during the warranty period. This warranty begins from the date of the original purchase, as indicated on your proof of purchase.

What's Included:

During the warranty period, we will, at our discretion, repair or replace your Suilong Hybrid Mattress, free of charge, if it is found to be defective due to faulty materials or workmanship. This includes issues such as sagging, seams coming apart, or other structural defects that affect the intended performance of the mattress.

Exclusions:

Please note that our warranty does not cover:

1. Normal wear and tear, including gradual softening of the mattress over time, which is a natural occurrence.
2. Damage caused by misuse, abuse, improper handling, or inadequate support.
3. Stains, spills, or physical damage resulting from accidents, neglect, or inadequate care.
4. Any mattress purchased from unauthorized retailers or resellers.
5. Mattresses that have been altered, modified, or improperly handled.

Warranty Process:

To initiate a warranty claim, please follow these steps:

1. Contact Us: Reach out to our dedicated customer support team at support@suilong.com, providing your proof of purchase, a detailed description of the issue, and photographic evidence if possible.
2. Evaluation: We'll carefully review your claim to determine if it falls within the warranty coverage.
3. Resolution: If your claim is approved, we will work with you to arrange for repair or replacement, depending on the circumstances. If the exact model is no longer available, we will provide a comparable alternative.

Additional Details:

• The 10-year warranty is non-transferable and only valid for the original purchaser.
• Any replacement or repaired mattress will be covered by the remaining warranty from the original purchase date.
• Transportation costs related to the warranty claim, such as shipping or transportation, are the responsibility of the customer.

Suilong Hybrid Mattresses is dedicated to your satisfaction, and we're confident in the durability and performance of our products. Thank you for choosing Suilong, and we're here to provide you with years of restful nights and impeccable support.